Exam Policy

Exam administration policies

Examination security
Certiport is committed to ensuring that its certification exams are respected and valued in the marketplace. Accordingly, Certiport takes appropriate measures to ensure that the integrity of its exams are not compromised and also holds Certiport Authorized Testing Centers (CATCs) accountable for taking appropriate steps to prevent and detect fraud and exam security breaches.
Certiport conducts periodic data forensics to identify patterns of aberrance in exam results that help detect cheating or content piracy. For example, forensic indicators such as types of responses, latency, pass rates and retakes may reveal patterns of cheating, collusion or piracy. However, prevention and early detection are critical elements that require the close cooperation of its CATCs.
Therefore, in addition to relying on its CATCs to provide industry standard monitoring during testing, Certiport requires its CATCs to ensure an appropriate physical testing environment, and that administrators and proctors are sufficiently trained to provide good quality oversight of testing.
Administrators and proctors who observe violations of rules or suspect a testing security breach must immediately contact Certiport Customer Service (or Certiport’s Authorized Partner Representative). It is very important to document all relevant facts supporting the alleged breach. Reports should include date, time and location of the incident, name of Test Candidate, name and version of exam taken.

Physical testing environment

  1. Ensure the testing area is a professional environment where Test Candidates may take the exam without interruptions. Private dwellings, homes, or other personal facilities are not approved testing environments and should not be used to administer exams.

  2. Ensure that each test is actively proctored with an unobstructed view of each Test Candidate in the testing area. Acceptable methods of proctoring include:

    •  Camera/video display

      • The proctor may remotely monitor the Test Candidate via a camera with access to a complete view of the testing environment.

    • Observation window

      • The proctor may monitor the Test Candidate through an observation window with a complete view of the testing environment.

    • In-Room proctoring

      • The proctor is located in the same room with the Test Candidate. This is typically the preferred method for larger groups of classroom testing.

  3. If partitions are not available for the testing stations, ensure that Test Candidates are seated far enough apart to minimize distractions and prevent cheating. The recommended distance is four feet.

  4. While testing is in progress, use of equipment such as printers, fax machines, copiers, telephones, or other electronic devices is not permitted in the testing environment.

Candidate check-in and exam procedures

  1. The CATC is responsible for verifying the Test Candidate’s identity with at least one form of valid identification (containing both a photograph and the Test Candidate’s signature).

  2. The CATC/Proctor must not allow recording or electronic devices in the testing area. Such devices include: paper, pens, pencils, cameras, computers, or cell phones. Additional Test Candidate property, such as books or bags, should be stored outside the testing environment or inaccessible during the exam.

  3. The CATC/Proctor may permit a Test Candidate to take a break during testing if requested, but must inform the Test Candidate that the testing clock cannot be stopped during the break. Test Candidates must not be permitted to conduct activities during a break that may compromise exam security - including use of a telephone and/or communicating with other Test Candidates.

  4. The Proctor must confirm that the Test Candidate’s ID matches the Certiport account information on the Proctor Validation Screen prior to launching the exam.

  5. Proctors may answer questions regarding the functionality of the exam software, but may not answer questions or provide instructions related to exam content.

Public testing centers

  1.  Accurate scheduling information must be included on the CATC locator, and should be updated as needed.

  2. Personnel responding to exam scheduling requests must be thoroughly trained on Certiport product offerings and procedures. Please Note: If you choose to use our older Online Exam System to offer exams, the CATC locator will display your center as offering all Certiport exams.

  3. The CATC Logo must me posted in a location that is visible to Test Candidates prior to entering the facility.

  4. The CATC should greet the Test Candidates in a professional manner and provide testing policies and procedures prior to the beginning of the exam.

Accommodation of disabilities

As a worldwide provider of certification exams, Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport, accordingly, embraces the Americans with Disabilities Act (ADA) as well as other global accommodations for disabilities designed to advance those goals. Please join us in offering unique support to candidates who apply for an accommodation. Review the process for individuals to apply for an accommodation.

Test candidate exam policies

Test candidates, proctors and administrators must adhere and/or enforce all of the following policies when taking or administering an exam at a Certiport Authorized Testing Center.

  • Upon arrival at the testing center, Test Candidates must present their personal identification bearing a photograph and signature.

  • Test candidates may not take recording devices such as paper/pencil, cameras, PDAs, computers, or communication devices such as cell phones, or pagers into the testing area.

  • Test candidates must not communicate with other test candidates either in the testing room, or in any other area of the testing facility during authorized testing breaks.

  • Test candidates must read and accept the terms of the non-disclosure agreement (NDA) presented prior to the start of the exam.

  • Test candidates must not remove exam content from the testing area, and must not reproduce exam content outside of the testing area.

  • Test candidates must abide by the terms of the retake policy.

  • Test candidates found to have violated testing center rules may lose any existing certifications and may be made permanently ineligible for additional certifications.

Note: In certain circumstances, the computer on which a test candidate is taking the exam may stop responding, or produce an error condition in which continuation of the exam would not be possible. If a test candidate experiences this or any other computer interruption (e.g. power outage), they must notify the Certiport Authorized Testing Center (CATC) administrator and/or proctor immediately to restart the exam. When the computer is restarted and/or the error condition resolved, the proctor will launch the software again and the test candidate will choose the "In-Progress" exam, which on most exams will return them to the point at which the interruption occurred. On applicable exams, the software will retain the exam progress and time remaining up to the point of termination, as long as the exam is resumed on the same computer in which it was started.

Accommodation of disabilities

Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities. Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of computers. Accommodations may include:

  • Extended testing time

  • A separate testing room or larger testing area

  • A reader and/or recorder

Test accommodations are individualized and considered on a case-by-case basis. Consequently, no single type of test accommodation would necessarily be appropriate for all individuals with disabilities.

  • Process to apply

  • Documentation guidelines

  • Use of a reader/recorder

Process to apply

Step 1

Download the Exam Accommodation Request Form (PDF)
All candidates applying for accommodations must submit the Exam Accommodation Request Form. Please print and fill out the form, then fax the completed form to: 801-492-4160. You may also mail the completed form to: Certiport, Inc., Exam Accommodations Department, 5601 Green Valley Dr., Bloomington, MN 55437. Note: We do not accept e-mail submissions.

To ensure proper processing of your request for accommodations, please verify:

     1. Certiport Username: Your correct username must be supplied on the form. If you have not
     already set up an account, you can do so by selecting "Register" on the Certiport Home
     2. E-mail Address: Certiport will process your request and notify you by e-mail of the status
     of your accommodation within ten (10) 3. business days. Verify your e-mail address is listed 
     correctly on the form to ensure you will receive all notifications.
     Supporting Documents: You must provide current documentation of your condition and a
     rationale for the requested adjustments. See page 3 of the Request Form for guidelines.
     Please allow up to ten (10) business days for forms to be reviewed and processed.
     For test candidate requests for accommodations outside of the US please contact an             
     international partner in your country.

Documentation guidelines for reasonable adjustments


Pearson VUE is committed to ensuring access to testing programs for all individuals with disabilities. Pearson VUE provides reasonable adjustments to individuals with documented disabilities who demonstrate a need for such. For example, applicants with documented medical, sensory, motor, psychiatric or learning conditions may request extra testing time or a separate testing room. It is essential that the documentation provide a clear explanation of the current functional limitation and a rationale for the requested adjustments.

Detailed documentation guidelines

All candidates who are requesting reasonable adjustments must provide current documentation stating their disability and rationale for the requested adjustments.

How old is your supporting documentation?


Disability category

Maximum age of documentation

Learning and other Cognitive Disorders (dyslexia)

5 Years

Attention-Deficit/Hyperactivity Disorder (ADD/ADHD)

5 Years

Psychological and Psychiatric Disorders

1 Year

Physical Disorders and Chronic Health Conditions

1 Year


One or more of the following documents should be submitted with the applicant’s request form:

  • Educational or psychological report

  • Current or recent school-based special education plan

  • Detailed letter from a qualified professional that describes the disablingcondition, functional limitations, and rationale for the requested adjustments

Any documentation that is submitted must:

  • Include a clear diagnosis

  • Be printed on the evaluator’s or school’s official letterhead

  • Be signed and dated by the evaluator, doctor, or school official

  • Provide information on current functional limitations that are likely to affect the candidate’s ability to take the exam under standard conditions

  • Provide a specific rationale for each requested adjustment

Step 2:

Examinees approved by Certiport must notify the CATC of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room, larger testing area, or a reader or a recorder, require the examinee to schedule in advance as well as present the CATC with Certiport's approval. Use of a reader/recorder